Supernova

Support

Questions, bug reports, account problems, or anything else about Supernova — we read every message and reply within two business days.

Email: support@galaxielabs.space

Delete your account

Open Supernova and go to Settings → Account → Delete account. This permanently removes your profile, trips, posts, messages, saved items and travel wallet. It cannot be undone.

Deleting your account does not cancel a Supernova Pro subscription. Cancel that separately in your App Store account settings, or it keeps renewing.

Manage Supernova Pro

Go to Settings → Subscription in the app to change plan, request a refund, restore a purchase, or cancel. You can also manage it in Settings → [your name] → Subscriptions on your iPhone.

Bought Pro but the app still shows you as free? Open Settings → Subscription → Restore purchases. If that doesn't fix it, email us with the Apple receipt and we'll sort it out.

Report content or block someone

Every post, comment, message, trip and profile has a three-dot menu with Report and Block. Reported content disappears from your view immediately. We review reports within 24 hours and remove anything that breaks our terms of use.

To report something urgent, email us directly.

AI-generated itineraries

Supernova can build itineraries and read booking confirmations using AI. AI output can be wrong or out of date — always confirm opening hours, prices, visa and entry rules, and travel advisories with official sources before you rely on them.

You can withdraw your consent for AI features at any time in Settings → Privacy.

Notifications aren't arriving

Check Settings → Notifications → Supernova on your iPhone and make sure alerts are allowed. Flight status alerts are a Supernova Pro feature.